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I've worked from home most of my 11 years at Oracle so I'm probably not the best person to speak here but...I have spent several weeks in various Oracle APAC offices (Singapore, Sidney, Melbourne, Seoul) which have this type of open space design in one form or another. For the most part, general work isn't too bad, but anytime you actually have to talk on the phone it is a nightmare as there are some 20 or so conversations going on around you at any given time. To me it just seems to push people to be less interested in speaking with someone and more inclined to use various other forms of communication, i.e. email, IM, SMS, etc. I guess that would make open space offices more Web 2.0ish. Is that a good thing?
jack
The lack of silence for concentration thing is what I think is the worst part.
Jake
Just like the itty-bitty, narrow offices in Brazil (the movie, not the country), minus the shared table.
Add some open areas for bullpen style work and socializing, and you're good to go.
Coming to cube city in HQ was a shock to the system - suddenly no one talked to you - very quiet. I used to make a point of getting up and walking around to have a chat with folks in distant cubes. I seem to remember bugging the heck out of you Jake - maybe it was the other way round :)
Socializing is part of the office experience. I just like the option for silent concentration when I need it.
Each has its place.