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Halp! I Can’t Figure out the iPhone Contract.

Started by manalang · 9 months ago

Update: This post could easily have been all about the failday (or iPocalypse as Gizmodo is calling it) Apple and AT&T had. Not since Firefox 3 download day have we seen a fail of these proportions.

No one was exempt: those waiting in line, those updating a 2G iPhone, those ... Continue reading »

10 comments

  • JJ

    12 months ago

    Looks like all of your iPhone questions have been answered! Woo hoo!!!
    reply
  • Jake

    12 months ago

    How's that? I still don't have a straight answer about the discount. Do you have any insight into that?
    reply
  • JJ

    11 months ago

    Check out the iProcurement page on wireless service. It has been updated to include lots of iPhone goodness: details of the discount, how to order, what is covered, etc. The best part is that they overnight it to you for free! Mine arrives tomorrow.
    reply
  • JJ

    11 months ago

    Although, it appears the new rules only apply to the 3G. Sorry.
    reply
  • Jake

    11 months ago

    The word on the street is that 2G iPhones do in fact qualify, but it might take some doing to get the discount applied.

    I'm going to try out the process recommended to me tomorrow, wish me luck. Oh wait, you don't care b/c you have a 3G one. Drat.
    reply
  • JJ

    11 months ago

    I still wish you luck.

    I have to say that the process of getting the 3G through Oracle was a lot easier than if I was going to get it on my own (as I originally planned.) Order it through the premier site, wait 24 hours, find you AGPS location. Viola!
    reply
  • Jake

    11 months ago

    Rich was planning to go that route too. I think Meg might be wishing she had as well. Sounds pretty painless compared to Friday's madness. The funny thing is they probably lost 24 hours anyway due to the server fails Apple had.

    I have no intention of "upgrading", i.e. dumping my 2G iPhone, which is perfectly good and not nearly amortized yet. I have noticed that several of the apps in the App Store are tied to 3G and fail over Edge :(

    Maybe if Apple offered a trade-in, but not otherwise, I'm not prepared to waste that kind of money.
    reply
  • megbear

    12 months ago

    Jake. Sat in line for 2 hours today and got my very first iphone. While in line, I borrowed a phone from the apple store to confim that I was eligible for the discount. Talked to the "guy" and he said "well you are eligible but you have to remove your corp. discount". I said "fine do that then". He said "wait let me check again", after being on hold for 5 min he came back and said i was good to go. I was very impressed with the efficiency of getting all of that worked out while I was in line.

    An hour later, when I finally get in to buy my phone they told me that I couldn't get service b/c they couldn't process my ORCL plan. After going around a few times explaining how silly that was since I had already called, it became clear they were not going to budge. I said fine, give me the phone and I'll go work it out with AT&T, they responded saying that I couldn't purchase from they b/c they had to get the phone setup and I couldn't buy from the AT&T store down the street b/c they ran out. In otherwords, thanks for enjoying the line outside our store for 2 hours, you can go home now...!

    At which point I lost it with the guy and signed up for a whole new contract to include a new phone number. Now I expect I have a few hours in my future in the AT&T store trying to get everything straightened out but otherwise they were not going to let me leave with a phone. I attempted to get a more logical outcome but it was clear that I had two choices, get a new plan or go home. Too strange.

    I'm very interested to see if anyone got this working more painlessly. Please do send me a link to the group, I will be joining for sure.
    reply
  • Jake

    12 months ago

    Wow, sounds like you had a fun Friday like a lot of other people. It really is perplexing how Apple can continue to do no wrong. They seem to be the Teflon company. Very much like Twitter for me.

    I guess the bottom line for me is their stuff works really well and is awesome.

    As for the contract, I really hope we can get it sorted soon. That's a nice chunk of change when your bill is iPhone-sized.

    You can find the group in Connect. It's public.
    reply
  • davidhaimes

    12 months ago

    I had the same problem with the iPhone 2G, I was lucky then because I was allowed to buy it and activate later, so I could keep using my old phone and constantly call AT&T and be passed round departments until somebody could remove the ORCL corporate plan from my account and activate my phone. It took about 5 calls and 2 days (because of course several of the departments are open 9-5 Eastern time only!!). Good luck!
    reply

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