http://theappslab.disqus.com/enSat, 05 Jan 2008 13:23:56 -0000http://theappslab.com/2007/11/28/great-customer-service/#comment-2546600Great article.<br><br>Your readers might want to try <a href="http://www.Measuredup.com" rel="nofollow">www.Measuredup.com</a> a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.<br><br>It is free and easy to use.MarcSat, 05 Jan 2008 13:23:56 -0000http://theappslab.com/2007/11/28/great-customer-service/#comment-2546602Thanks for the tip, I'll have a look.JakeFri, 04 Jan 2008 18:24:51 -0000http://theappslab.com/2007/11/28/great-customer-service/#comment-2546599An article worth reading on great customer service in the software industry is: <a href="http://www.joelonsoftware.com/articles/customerservice.html" rel="nofollow">http://www.joelonsoftware.com/articles/customer...</a>tony obermeitFri, 04 Jan 2008 18:20:58 -0000http://theappslab.com/2007/11/28/great-customer-service/#comment-2546601Agreed. Good service is truly a lost art. Amazon sparkles in this area too. Look around <a href="http://amazon.com" rel="nofollow">amazon.com</a> for an 800 number, and you'll go mad. Google it, and you'll find it on the first page. Call them up and experience what really good customer service is like when people actually have time to take care of your problem. Brilliant theory. Use email for as much as you can, leave the toll-free number as an Easter egg, and ensure your reps don't get overloaded.JakeWed, 28 Nov 2007 18:30:44 -0000