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Great Customer Service

Started by manalang · 9 months ago

Ok, this post may not be what you expect from our blog, but I had to share two great examples of excellent customer service that I experienced recently.  It is my opinion that excellent service is ever important in this time of low switching costs and doing it right has approximately zero m ... Continue reading »

4 comments

  • Jake

    1 year ago

    Agreed. Good service is truly a lost art. Amazon sparkles in this area too. Look around amazon.com for an 800 number, and you'll go mad. Google it, and you'll find it on the first page. Call them up and experience what really good customer service is like when people actually have time to take care of your problem. Brilliant theory. Use email for as much as you can, leave the toll-free number as an Easter egg, and ensure your reps don't get overloaded.
    reply
  • tony obermeit

    1 year ago

    An article worth reading on great customer service in the software industry is: http://www.joelonsoftware.com/articles/customer...
    reply
  • Jake

    1 year ago

    Thanks for the tip, I'll have a look.
    reply
  • Marc

    1 year ago

    Great article.

    Your readers might want to try www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.

    It is free and easy to use.
    reply

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